I'm curious what "Resolved" means for other people. I've assumed this is supposed to mean that the issue should them be verified, normally be a quality team person. Is this how others use it? How should it be different than "Closed"?
If this is what it is supposed to mean, do you re-assign your issues to someone when they go to the Resolved state? If so, how does the person you re-assign it to keep track of what they should verify? JIRA seems to be geared towards hiding Resolved issues (though they could certainly have a custom filter).
Resolved, AFAIK, means the job is done, someone needs to verify. This could be the reporter itself, or someone as per your workflow requirement. There are many cases while the issue is automatically assigned to reporter or to someone specific while the issue is transistioned to Resolved.
Just to explain a little more. In our case, thanks that there are two Permissions ''Close Issue" and "Resolve Issue" we can ensure that the user that resolved the issue won't be the user that will verify if everything it's ok.
The developer does the modifications and the he 'Resolves' the issue, then comes the 'QA' user and verifies everything is good then 'Closes' the issue.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG