How do I set a default sprint for new tickets and limit ability to move tickets between sprints?

[Grace Ackerman]

On our project, we have multiple people who are able to enter tickets into Jira. We want it so that developers can only enter tickets into a sprint in our backlog that we call "Triage" and we do not want them to be able to move tickets in and out of different sprints. How would I:

1) Ensure all new tickets go into a particular sprint?

2) Edit one of the permission schemes (for the developers) so that they can't move tickets in and out of sprints?

[Petter Gonçalves]

Hello @Grace Ackerman

Welcome to the Atlassian Community!

To achieve the scenario you want, you can try the following instructions:

1) Ensure all new tickets go into a particular sprint?

You can use Jira automation to automatically set a Specific Sprint when the issue is created. These would be the steps:

1. Navigate to your project > Project Settings > Automation
2. Create the following rule, properly selecting the Sprint you want to be added in the issue:
   

2) Edit one of the permission schemes (for the developers) so that they can't move tickets in and out of sprints?

If you are ordering your issues by Rank, the "Schedule issues" permission is required to change the issue position in the backlog or the Sprint. That being said, you can properly remove this permission from users to prevent them from changing the Sprint field, but be aware that:

1. The users will not be able to change the Due date of the issues
2. The users will not be able to move the position of the issue in the board, even in the backlog or with the same Sprint

These would be the steps:

1. Navigate to your project > Project settings > Permissions
2. Check which project roles/groups are added to the "Schedule issues" permission and remove the users you want, so they will not be able to edit the Sprint field anymore

For more details about the steps provided, you can check the documentation below:

Managing project permissions 

Jira automation 

Let us know if you have any questions.

[Landin]

@Petter Gonçalves I tried your method above for #1 but it did not work for me. When creating an issue, it still requires me to manually select a sprint. Any help is appreciated, thanks!

[Sajid Ahsan]

@Landin I tried this, If you don't select anything, it will now move ticket automatically to Active Sprint or Next Sprint, based on you configuration. However, it will not appear in dropdown as a default selection.

[Yevgenia Lakhtyuk]

Are any options here to have it already set once creating window is opened but before saving the new issue?

[Philip Culver]

I don't see the Automation area in the admin section. I'm on Jira Server. Is this feature available there...?