How can we open closed jira tickets.

[Randeep Kaur]

I have 2 jira tickets which were moved to close and one to Reject status.

For some reason we need to open them back and start tracking.

Please suggest 

[Varsha Joshi]

Hi @Randeep Kaur 

First thing you should check is if your workflow has a transition set to allow to reopen your tickets. If not that transition needs to be added.

Notice it says you can go back to Open state from any other state.

To find your workflow - navigate to project settings-->workflows.

Hope this helps.

Thanks

Varsha

[Pasam Venkateshwarrao]

@Randeep Kaur iam adding extends of varsha answer 

The other limitation can be in regards to a Workflow Property.   Let's say your workflow already has transitions to re-open, but you can't reopen this closed issue.  It's possible that the Closed status has a workflow property such as jira.issue.editable = false.

In order to inspect or change this, you would need to edit the workflow in question and change/remove that specific workflow property AND then publish the workflow again.  Only then can you edit/change issues that might have been restricted by a workflow property.

Hope this helps

[Randeep Kaur]

Thank you, I get it. My workflow does not allow me. Would you help to guide in editing workflow. We have faced these issues many times.

[Pasam Venkateshwarrao]

@Randeep Kaur  open workflow scheme there you can find all workflows see the appropriate workflow which you want to edit

In the Workflow you can add back transition from closed to open and rejected to open.

Once the tickets are moved back to open status then you can remove transition between closed to open and rejected to open.