How can I transfer my OnDemand instance to a client's procurement department?

[John Macleod]

I am a contractor to a client. I purchased JIRA/Greenhopper and Confluence/Team Calendar/Gliffy On Demand personally, paying on my credit card. The client now wants to purchase these software services themselves through their internal procurement function. They will engage Computacenter as the reseller to purchase it.

Is it possible for the client's procurement to purchase the products and for the navitas.atlassian.net instance to be transferred to them? Note that their internal processes are very unlikely to allow them to accept transfer of the billing contact - they will want to pay by invoice or other non-credit card method.

If this is not possible, can they buy a new instance and then migrate everything over, including all configuration, issues, wiki content, users, history etc. so that it is transparent from a user perspective?

[NikE · Accepted solution]

Hi John -

So we can get into specifics, we can verify you and check on your specific account, can you please send a request in to our sales team at: sales at atlassian dot com? With all the details, they can advise on what can be done with the account. From a support perspective, everything can be migrated from one instance to another...but doing that on a production instance, without the user noticing is going to be a challenge (some downtime and a url change would almost certainly be required)...I would definitely check out the account options first.

[John Macleod]

Thanks Nik. I had raised a Support request - they said they'd forwarded it to sales@... and gave some contact numbers. I tried one, but no dice. Will try the US number they gave when they wake up...