How can I get notified whenever a new ticket is created on different projects?

As a manager, I would like to get notified whenever my team members create a ticket. Also, be added as a watcher on the ticket when created.

2 answers

0 vote

Get yourself added to the projects in roles that are set up to receive the "issue created" emails in the projects your team members use.   That's the closest you can get without code - emails are fired by issue changes, not by user activity.

The other option is to create a filter for "reporter in (team)", save it, and use it on dashboards and subscriptions.


There is an Auto Watch plugin from Atlassian, it can add you as a watcher. You can also create a filter and filter subscription to get notified whenever your team members create a ticket. 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,293 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot