I have site admin access and I want to change the email address for the user who left the company and I don't want to remove the user.
the reason I want to do this I have a new user with the same email address and want to change the old user email.
I tried the user details and couldn't be able to change the email.
is there any way to change the email address?
Thanks for your answers.
Finally, I found how to change the user email.
1. Open your Atlassian Administration
2. Click on your Organization Name (NOT Company site)
3. Click on Directory
4. Click on Managed Accounts
5. Do search for user name and Do what you want to change. Such as Email address or Name.
Doesnt matter. If you are receiving email at email@example.com, and the old atlassian account is tied to firstname.lastname@example.org, you should be able to recover the email with it.
If the recovery link isnt getting to the email, open a ticket with atlassian support and have them check the email outbound server for the instance. What happens is if a mailbox throws errors, the outbound smtp service will flag the email as invalid and block further emails/notifications to it.
If there was a period where the mailbox went inactive, then it's very likely the emails are being blocked on outbound by atlassian.
I checked the spam folder and there is noting from Atlassian.
Atlassian account was not active, I activate the account then I reset the pass but nothing received.
Let me explain it better.
I have xname user in Atlassian which is register with email@example.com in Atlassian.
this user left the company and then we removed the user in AD. which is the mailbox removed!
secondly, the new user comes to the company with xxname, and we create the user in ad with the email address firstname.lastname@example.org.
then I realize this account or email was registered in Atlassian...
Now, what I am trying to do, I want to change the old user email from email@example.com to firstname.lastname@example.org and then invite the new user with email@example.com to the Atlassian.
hope this example is clear.
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