HELP TO FLILL A TICKET FOR A NEW MATCH BETWEEN A WORD AND AN EMOJI

[clara villeret]

Hello, 

We would like an assistance to help us fill a ticket. 

Is-it possible to have a call ? 

Thanks 

Clara

[clara villeret]

Hello,

We would like to submit a ticket to change the association between the word "Health" in French and the appearance of alcohol emojis as suggestions.

To proceed, we need to fill out a ticket, but we're unsure what to enter for the following fields:

• Phase
• Label
• Estimated Origin
• Related Tickets
• TracReporter
• TracOwner
• TracResolution
• Xpath
• TracCreated
• Sprint
• Time Needed

Is it necessary to fill out all the fields mentioned above? If so, could you help us by clarifying what information to provide based on the issue we want to report?

Thank you for your help.

[Trudy Claspill]

Hello @clara villeret 

Welcome to the Atlassian community.

This is a community of users of the Atlassian products. We're happy to interact through this forum to help you, but I think very few of us will volunteer to have a live conversation with you. Can you provide more detail about what you are trying to accomplish and what difficulty you are encountering?

If you are trying to reach Atlassian support directly you will need to start by opening a support case through their portal at https://support.atlassian.com/contact/#/

[Trudy Claspill]

Hello @clara villeret 

Thank you for that additional information.

In what system are you trying to fill out that ticket?

Based on what you have presented it appears that you may be using a ticketing system owned by some company. You would need to contact the company managing the ticketing system to get instructions on how to fill out their tickets. It may be that the company is using Jira or Jira Service Management for their ticketing system, but it is the company that has defined what fields are required and what they expect you to enter in those field.

Here we are a user community of users using our own subscriptions of the Jira products. We can answer questions about general Jira functionality but we can't explain the intentions behind customizations another customer has made to their subscription of the Jira product.