It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

First and Last names were dropped and replaced with user name and cannot change back

Over the weekend of 5/19-5/21 we had two users whose Full Name was changed to their user name and now cannot be switched back.  Not sure why this only happened to two people but we are not able to resolve it.  We are using Jira Cloud.

1 answer

0 votes

Hi Jason,

There was a change to Cloud over the weekend and when a user logs in they get the following:

Login-PrivacySettings.png

If they chose Only show my username this is the behavior you will see and you as an administrator cannot go in and change this.  The end user will need to go in and change this for you to see their Full Name. 

Cheers,

Branden

Hi Branden.

Thanks for the answer, but I've a new question, how can the user change back to "Show full name"?

I couldn't find that option in Atlassian account nor user profile.

Thanks again!!

Hi, any update to this?  We also need to know how a user can change that display option after they have made an initial selection.  We can't find a route in User Profile to switch anywhere? 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Jira Cloud for Google Sheets: Automatically Refresh Your Data!

Remember that time you realized it was possible to refresh your Jira data in Google sheets with just one click? What if we told you that you can now get the latest data with no clicks at all?! Zero! ...

558 views 3 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you