We are facing Extreme slowness in jira most often and most of the times it is not connecting to server.
We could see many "java.net.SocketTimeoutException: Read timed out " Exception in catalina log , Please help me on this to resolve this issue ????
Could you explain a bit more on this slowness? Is it on project creation, view, etc?
I would suggest to upload the full logs here so that we could learn more about the issue or you can directly create a support ticket at https://support.atlassian.com (including the logs) and our support engineer will attend to the issue.
This is usually caused by:
It could be caused by mailing queue building up causing performance issue, since you mention socket timeout error exception:
Mind to check you mail queue and perform manual flushing?
Perhaps check your memory allocation is sufficient or not.
Or generate full support zip (Administration > System > Atlassian Support Tool > Support Zip) and create an issue at support.atlassian.com for the engineers to assist you further on this.
Hope this helps :)
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