Extract the date of a specific status change from the history

Konstantin Löscher March 4, 2025

 

Hello,

 

I want to transfer the status change to closed (see picture) and its date into a variable, but unfortunately when I output the variable there is no value in it.

Unfortunately, this date is also not the last entry, it is always really in one place in the history, the last entry with closed must then be found and then the date extracted into a variable.

I have tried the following command:

{{#changelog.status.reverse}} {{#if(toString.equals(“Closed”))}} {{created}} {{/}} {{/}}

Maybe someone can help me?

 

Best regards

 

Screenshot 2025-03-04 140957.png

 

1 answer

0 votes
Jack Brickey
Community Leader
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March 4, 2025

Hi @Konstantin Löscher , if the historical date is the date when the issue is closed could you not use Resolution date?

Konstantin Löscher March 4, 2025

unfortunately we skipped the status done for a while and made it closed directly for this reason there is no date in done

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 4, 2025

if you want to leverage a specific date of transition then you would need to create a custom field and record that date when the transition occurs using automation. There is no way to extract it from the history. At least I have never found a way of doing so. As I recall, there are third-party solutions if that is something you can consider.

Konstantin Löscher March 4, 2025

Ok thanks for your answer what is the name of the third party solution

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