Since the new Atlassian account login and cannot login to JIRA and it is hurting my business.
I get this message "Your Google Apps account email is already in use by another Atlassian Cloud account. Please contact your administrators or log in with your Atlassian Cloud username and password." I am the administrator. Also clicking the button that says login using Atlassian account doesn't work, it brings be back to the same page.
Screen Shot 2016-09-14 at 9.32.18 PM.png
I just ran into this and the problem was caused because the Atlassian user name did not match the user's Google Apps account name. The Atlassian user was created before syncing with Google, and the accounts would not merge.
Email -> Atlassian user name : result
firstname.lastname@example.org -> jdoe: works
email@example.com -> jdoe: fails
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot