Error: Your Google Apps account email is already in use by another Atlassian Cloud account.

Since the new Atlassian account login and cannot login to JIRA and it is hurting my business. 
I get this message "Your Google Apps account email is already in use by another Atlassian Cloud account. Please contact your administrators or log in with your Atlassian Cloud username and password." I am the administrator. Also clicking the button that says login using Atlassian account doesn't work, it brings be back to the same page.

Screen Shot 2016-09-14 at 9.32.18 PM.png

 

2 answers

I went to Site Administration -> User Management ->  Google Apps and disconnected the existing Google Apps integration, then reconnected it to force a User sync. This allowed Google apps logins to work again.

Cool. Where exactly do I go to do that? I can't even get into JIRA to do that. 

Request your admin role user to do it.

Same story.... If I'm the admin, and can't login how to fix this?

Neither login options, Google or user account works. The button "Log in using Atlassian account" Gets the same closed cycle error.

I tried reconnecting Google Apps to JIRA, but I still get the same message.

I just ran into this and the problem was caused because the Atlassian user name did not match the user's Google Apps account name. The Atlassian user was created before syncing with Google, and the accounts would not merge.

 

Example:

Email -> Atlassian user name : result

jdoe@example.com -> jdoe: works

john@example.com -> jdoe: fails

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

145 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you