Emails have local LAN IP Address links

[Deepak Bhatia]

Hi,

We access JIRA by two IP Addresses

1. Local LAN IP Address which is used by engineers to access JIRA

2. Public IP Address of JIRA Server

But The links sent by the auto-mailers point to Local LAN IP address rather than external. Is it not possible to change the link addresses to external IP?

Please help ?

Thanks

Deepak Bhatia

[JamieA · Accepted solution]

The links will be that of the base url, defined in Admin -> General Config -> Base URL. You can only set one.

[Jaan Raamets]

If you need 2 urls really badly, then there is a the possibility change e-mail templates. Like add if-clauses with hardcoded urls to .vm files

#if ($recipient.email.endsWith('yourcompany.com'))

$stringUtils.leftPad($i18n.getText("common.concepts.url"), $padSize): HARDCODED_LOCAL_IP_ADDRESS/browse/${issue.getKey()}

#else

$stringUtils.leftPad($i18n.getText("common.concepts.url"), $padSize): ${baseurl}/browse/${issue.getKey()}

#end

This link is useful if you want to know more about e-mail templates.

[Archan Bhatt]

We have similar issue as well. We have base URL setup in JIRA admin but email still shows local IP address. Is there somewhere else I have to change something?