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Email Notification is Not Received

Engla Raafi
Engla Raafi June 30, 2024

Dear All,

 

My other colleagues is not receiving email notification when I tagged them in the JIRA comment of the ticket, However, I tried to tagged my account, then I received it. I have checked the email notification scheme, and I didn't find any issue there. Could you please share me your advices?

 

Thanks

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John Funk
John Funk
Community Leader
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June 30, 2024

Hi Engla

If your colleague is not receiving any emails from Atlassian, then you should open a support ticket with Atlassian.

support.atlassian.com/contact 

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Mohanraj Thangamuthu
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 30, 2024

Hello, Good day. Whether other user is receiving other email notification and only not receiving email when @ mentioned ?

1. Go to Settings >> System >> Global permission. Make sure user has "Browse users & groups" permission

2. Go to project settings >> Notifications >> Issue email audit and check if the user has been added to suppression list. 

 

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