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ERROR: You don't have permission to transition this issue

Hi Team,

A user in our client is facing the below issue to transition the user story.. could you please help in solving this?

 

image.png

Even after the permission is provided to developer role the user belongs to.

image.png

 

Regards,

Anuradha

2 answers

0 votes

Hello @Anuradha Yadav ,

Check the workflow, there might be a Condition in the transition which prevents the user from transitioning the issue. 

Adam

Hi Adam,

We do not see any condition in the transitions. Please see below Snip. Also Jira Admin (myself) able to change the status but the Developer team is not able to do it.

 

image.png

 

 

Regards,

Anuradha

Hello @Anuradha Yadav ,

Thanks for the screenshot.

Could you please use the permission helper for that specific user and permission and share the results? It should look like this:

permission helper.PNG

Permission Helper can be found in Administration -> System -> Permission Helper.

Also could you share what property do you have set for that transition / status?

Thanks,
Adam

Hello @Anuradha Yadav ,

Also check if there are any properties configured on status and transition.

You can also refer this document, it is clearly explained here https://confluence.atlassian.com/jirakb/jira-server-issue-not-showing-expected-transitions-695111232.html

 

Regards,

Madhumitha

Hi Madhumitha,

But We see other people are able to change the status.

 

Regards,

Anuradha

Thanks both. It worked. As there was a permission issue to the group.

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