During indexing logs show No sub-file with id <id> found during indexing

We've experienced this error about a 1/2 dozen times over the past 2 or 3 months.  A quick search lands us on https://confluence.atlassian.com/jirakb/jira-throws-no-sub-file-with-id-found-when-indexing-755336650.html   which points to a lucene bug https://issues.apache.org/jira/browse/LUCENE-5541 that says the problem is lessened in 4.x versions of JIRA.

This confluence article was written in 2015 if the logs in the article are to be believed.  Why has lucene not been updated to 4.x in JIRA in the past two years?  Our web-inf dir shows version 3.3.0

jira-lucene-dmz-7.3.3.jar

lucene-analyzers-3.3.0.jar

lucene-core-3.3.0-atlassian-1.jar

lucene-extras-3.3.0-atlassian-3.jar

Has anyone else experienced recurring issues with the Lucene index like this?  If so how did you fix it?  How can we get Atlassian to upgrade the Lucene version to a version that is less prone towards this error?

1 answer

This widget could not be displayed.

Hi Matthew,

As we can see, LUCENE-5541 still an open bug, which means the error would still happen even on the latest version of Lucene. 

Besides that, have you tried all the information from the KB:

  • Filesystem permissions.
  • Network storage locations.

A simple test to check if this is related to any environmental aspect is to set up a test instance and load up the Production XML backup. See if you can reproduce the error.

I hope that this helps. Cheers!

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

593 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you