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Duplicate notification emails from jira

Ex Employee Aar
Ex Employee Aaron Bockelie July 12, 2012

It appears that everyone is now receiving duplicate emails from jira. We just completed an upgrade, and I think we didn't get a chance to test email notifications. Can you please advise me on how to determine where these duplicate mails are coming from? This system has many users and we're getting a lot of complaints about this. Duplicates happen on any notification scheme or action configured in a scheme, to any recipient (individual users or groups).

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4 answers

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Dave C
Dave C
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 12, 2012

We have a KB article on duplication notifications, however for completeness sake this question was resolved locally by Aaron (a Support ticket was raised) and was caused by a custom listener that had a bug in it.

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Andrew Sparrow
Andrew Sparrow April 30, 2015

Could I ask what the solution was? I am having similar issues with our setup and would like to know how to resolve this?

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1 vote
Davin Hoekstra
Davin Hoekstra
Contributor
March 10, 2014

We don't have any 3rd party plugin and have this issue. Some folks didn't get the email while others received 3 copies.

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0 votes
Mike Monette
Mike Monette March 31, 2014

"Third Party Plugin"

Oh well I guess that solves it then.

There are hundreds of Third Party plugins, could you be a bit more specific?

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Dave C
Dave C
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 31, 2014

This was actually caused by a custom listener that had a bug, I've updated my original comment. If you're getting duplicate notifications it could be caused by a significant number of different factors - for example it could happen due to a notification scheme containing assignee and a mailing list. As JIRA doesn't know which members belong to the mailing list it sends a notification for the mailing list and the assignee - as a result they receive two notifications.

Please take a look through https://confluence.atlassian.com/display/JIRAKB/Notifications+Troubleshooting#NotificationsTroubleshooting-DuplicatenotificationemailsarebeingsentfromJIRAfor more info.

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Jimmy Rossow
Jimmy Rossow
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April 5, 2017

This Confluence link comes up 503. Could it be reposted elsewhere, please?

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Julian Green (KMIS)
Julian Green (KMIS)
Contributor
January 27, 2013

Could I know what the solution was, as I have the same problem too.

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C_ Faysal
C. Faysal
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January 27, 2013

was caused by a third-party plugin.

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