Does anyone know if Atlassian takes regular backups of our production environments?

[Margarita]

If something catastrophic happened in our prod environment, is Atlassian taking regular backups that can be restored if needed?

[Daria Kulikova_GitProtect_io · Accepted solution]

Hello @Margarita ,

I'd like to add to @Aaron Pavez _ServiceRocket_ complementary answer - here you can read more about the Shared Responsibility Model: https://community.atlassian.com/t5/App-Central-discussions/Atlassian-Cloud-Security-Shared-Responsibility-Model-Who-Is/td-p/2489833 

[Margarita]

Thank you! 

[Aaron Pavez _ServiceRocket_ · Accepted solution]

Hi @Margarita 

Atlassian has backups of your instance,. but only for issues caused on their side (updates rolled out that break things or outages). But not for customer use.

https://www.atlassian.com/trust/security/security-practices#backups

There is a shared responsibility for managing customer data:

https://www.atlassian.com/trust/security/security-practices#sharing-responsibility-for-managing-customer-data 

Atlassian assumes you have backups of your instance data.

More on that here:

https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/

Regards

[Margarita]

Thank you so much, Aaron!