I would like to create a report of how long it takes tickets to transition for one state to another. In our Scrum we have 4 states (ToDo, In Progress, In Verification and Done). So I would like to create a report that I can get the average time from ToDo to In Progress, In Progress to In Verification, etc. but this would require that JIRA keeps track of all the transitions.
So can someone tell me if they keep track of this information and if so how would I get access to it?
There are several ways to create such a report
1. Use Jira Api to get history information. It would be ChangeHistoryManager class and create a report Jira plugin.
2. Use available add-on like Eazybi.
3. You can query Jira database. It would be changegroup and changeitem tables
Not directly, you'll have to build and maintain an ugly database mapping which can change on new releases and when add-ons are used.
SQL is the worst possible approach to this (and that's how PowerBI works, which is terrible), please go with Alexey's option 1 or 2.
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