I can't delete a user because they previously logged comments in the stories - do I need to idenitfy each comment and delete or is there another easier option to delete the user?
You can just make the user inactive (remove the user from all groups).
If you do it like this your history will not be broken.
Otherwise you might be able to write a script to do it, but that's a lot of work.
Do you really need to delete this user?
as per Peter's suggestion, you can deactive your user just going to JIRA Administration -> User Management -> Find the related user -> Actions (Edit Details) and uncheck "Active" checkbox.
Using this approach, your user can not login anymore on JIRA and all the operations on the issues will remain on the system.
Moreover, an INACTIVE user will be not counted on your license user limit.
Hope this helps.
Also make sure the user not assigned to an issue, is a project lead or is component lead. You will need to change those cases to a different user. The inactivate should then take affect. I say should since I normally do those things before deactivating the user.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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