Custom field First Response time

Is there a plugin or gadget for First Response Time custom field? I was directed by the JIRA option here:


but do not see it. WIll it work for JIRA

1 answer

There's a "Time to First Response" field created automatically when you install the Service Desk plugin.

It did not install automatically so i had to add it as describe in the notes. There are no instructions to insert the headless java parm. What folder? The link takes me to generic oracle screen for Djava.awt.headless=true

I already had the headless=true option but the fields are not populating

I never had to do any of that headless mode stuff. The fields were just there after a restart. Sorry I can't be of more help

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