Crowd Users group Are not shown Or not Syncronized in JIRA

[Khaled Abdo]

Dears

I added Users in Crowd and i added them to Jira groups (users,developers, administrator )

But in Jira they are not assigned in any group and i cant Login to Jira with those users.

I am using jira 4.3.3

Anyone Can help ?

[Ivar]

Even though Jira/confluence will tell you sync successfull it might be very wrong. Reason is that exceptions during the sync aren't handled gracefully. It can fail on the first user you try to sync, fail on all the others and still report 'successful sync'.

As Colin says, check the logs (should be \crowd-home\logs) for Crowd. It should give you a good indicator if the sync is ok or not:

2011-10-07 05:54:58,589 INFO [QuartzScheduler_Worker-5] [crowd.embedded.hibernate2.HibernateGroupDao] addAll The following groups could not be processed:
2011-10-07 05:54:58,589 INFO [QuartzScheduler_Worker-5] [crowd.embedded.hibernate2.HibernateGroupDao] addAll crowd-administrators

If you have something like the above there is a decent chance that the sync failed.

[Colin Goudie]

If you can log into JIRA with an admin user, go to User Directories and force a Crowd sync. Then retry logins.

Also, when you are attempting to login, have a look what the Crowd log is saying to see if it is rejecting the user there

[Khaled Abdo]

<th class="name-header" style="text-align: left; padding-top: 0.426em; padding-right: 0.426em; padding-bottom: 0.213em; padding-left: 0.426em; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-color: transparent; color: #999999; font-size: 1em; vertical-align: top; font-weight: 400; width: 488px; background-position: initial initial; background-repeat: initial initial;">Directory Name</th><th class="type-header" style="text-align: left; padding-top: 0.426em; padding-right: 0.426em; padding-bottom: 0.213em; padding-left: 0.426em; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-color: transparent; color: #999999; font-size: 1em; vertical-align: top; font-weight: 400; width: 488px; background-position: initial initial; background-repeat: initial initial;">Type</th><th class="order-header" style="text-align: left; padding-top: 0.426em; padding-right: 0.426em; padding-bottom: 0.213em; padding-left: 0.426em; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-color: transparent; color: #999999; font-size: 1em; vertical-align: top; font-weight: 400; width: 156px; background-position: initial initial; background-repeat: initial initial;">Order</th><th class="operations-header" style="text-align: left; padding-top: 0.426em; padding-right: 0.426em; padding-bottom: 0.213em; padding-left: 0.426em; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-color: transparent; color: #999999; font-size: 1em; vertical-align: top; font-weight: 400; width: 488px; background-position: initial initial; background-repeat: initial initial;">Operations</th>

Remote Crowd Directory I did sync crowd .	Atlassian Crowd	Move UpMove Down	Synchronise Last synchronised at 8/22/11 9:48 PM (took 0s). Adding 3 groups to the cache.

[Colin Goudie]

Crowd logs. In crowd-home\logs

[Khaled Abdo]

Where i can find the crowd log?

tomcat Logs or Crowd Log?

[Khaled Abdo]

the /home/crowd/logs/atlassian-crowd.log

it doesnt change when i logged in and give auth. error?

is it possible the logs will be in /etc/crowd/

?

[Khaled Abdo]

i have those groups :

Atlassian Users - crowd-administrators	Remove
Atlassian Users - jira-administrators	Remove
Atlassian Users - jira-developers	Remove
Atlassian Users - jira-users	Remove
JIRA Directory - jira-administrators	Remove
JIRA Directory - jira-developers	Remove
JIRA Directory - jira-users	Remove

[Colin Goudie]

You need to make sure the groups are also added to the JIRA application in Crowd. Have a look under the Applications tab and see what you have set under the directories and groups tabs