Couldn't connect to host, port: outlook.office365.com, 993; timeout 50000

[Badryah Mohd Al Khudairi]

we are facing an issue the tickets are not getting created by sending email and when check the List of email addresses being used for service desk projects that support requests via email, it shows Undefined and the logs shows the error: 

Couldn't connect to host, port: outlook.office365.com, 993; timeout 50000

BYE JavaMail Exception: java.net.SocketTimeoutException: Read timed out

[Nic Brough -Adaptavist-]

That means that either your email server isn't running there, or your network is not allowing your server to talk to it on that address.

[Badryah Mohd Al Khudairi]

Actually, we re-enable basic auth for IMAP protocol is just a temporary workaround offered by Microsoft for O365 Tenants before 1 January 2023. therefore, we need to check and get confirmation from Jira Support about this issue.

1. Can we change basic auth (IMAP Protocol) to Microsoft Modern Authentication in JSD 4.6.0?

2. what is the minimum JSD version which support modern authentication?

3. Will modern Auth have supported in Jira Cloud?

[Nic Brough -Adaptavist-]

That has nothing to do with the error you are getting.

But all supported versions of Jira supported the new authentication.

[Badryah Mohd Al Khudairi]

yes, it is, once we enable back the IMAP Protocol the incoming mail start receiving. can you please advise how to enable modern authentication in JSD 4.6.0 as the only options available for incoming mail server protocols are: IMAP, POP, secure IMAP and secure POP? 

[Shroomy]

I can confirm that I also get the same error message when setting up a Office 365 shared mail with POP in a Jira Service Management project.

Couldn't connect to host, port: outlook.office365.com, 995; timeout 5000

I also get a popup message saying:

We couldn't connect to your mail server

Trying to reauthorize the email does not seem to help...

So I tried:

Deleting the email channel and setting up a new one with the same e-mail:

I logon with my personal work account (that is, not a shared mailbox).

But authorization fails with the error message:

OAuth token not defined for connection. OAuth Authorisation required.

But I still get an email saying "Congratulations! The email channel for your service project has now been set up successfully."

Trying to reauthorize does not seem to help.

Seems like POP functionality is broken...