Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Corrupted PNG Attachments Become HTLM Files

Duhwee Pham
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 18, 2024

Hi JIRA communities, I have recently joined a new company and while combing through one team's backlog, I found about 80% of tickets having corrupted PNGs attached.

 

How to replicate the issue

TBA, I am still asking around for more context

The Issue

  • Corrupted files still has the .png extension (Screenshot 1)
  • Corrupted files once opened on JIRA shows an identical HTML file (Screenshot #2, 3)
  • Corrupted files can be downloaded but can't be opened on Mac (corrupted file error)
  • When changing the .png file to .html, the file opens to a non functional web page (Screenshot #4)

 

Appreciate any insight on this. I don't think the corrupted files can be salvaged but would love to prevent this issue in the future.

 

Screenshot 2567-11-19 at 13.25.45.png

Screenshot 2567-11-19 at 13.26.49.png

Screenshot 2567-11-19 at 13.27.28.png

Screenshot 2567-11-19 at 13.43.42.png

 

1 answer

0 votes
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 2, 2025

@Duhwee Pham Welcome to the Atlassian community

Since you are on Jira cloud have you submitted a support issue to Atlassian?

Suggest an answer

Log in or Sign up to answer
TAGS
atlassian, team '25, conference, certifications, bootcamps, training experience, anaheim ca,

Want to make the most of Team ‘25?

Spend the day sharpening your skills in Atlassian Cloud Organization Admin or Jira Administration, then take the exam onsite. Already ready? Take one - or more - of 12 different certification exams while you’re in Anaheim at Team' 25.

Learn more
AUG Leaders

Upcoming Jira Events