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Connector for Salesforce & Jira: Issues w/ Creating Jira Issue via Trigger

dwilfred
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August 26, 2024

Hi All,

We are using the Connector for Salesforce & Jira by AppFire, but are having issues when trying to create a Jira Issue via trigger. Here is the documentation they provide: 

https://appfire.atlassian.net/wiki/spaces/CSFJIRA/pages/470754259/Configuring+automatic+Jira+issue+creation+from+Salesforce#Signature-of-JCFS.API.createJiraIssue

We are using the advanced usage for Signature of JCFS.API.createJiraIssue. When checking Salesforce logs, I can see that the method is being called, but the call does not return any usable responses regardless of success or failure. When we attempt to manually create the Jira Issue, via the following component, it is created successfully w/o any errors.

Screenshot 2024-08-26 at 11.55.26 AM.png

One thing we did notice in the logs when the above mentioned method was called is the following query returned with no rows: 

SELECT Id, baseUrl__c, acKey__c, acBaseUrl__c, connectionId__c, sharedSecret__c FROM Connection__c LIMIT 1

I was not able to find anything on this 'Connection__c' object, so any help would be greatly appreciated.

1 answer

1 vote
Samuel Gatica _ServiceRocket_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 26, 2024

Hi @dwilfred 

I recommend that you open a ticket with the vendor directly. Appfire typically responds quickly to issues related to this connector.

 

Best regards

Sam

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