Cannot access JIRA after applying to the HM self-servise

[Tim Lu]

Hi Dear,

I am one of the employee in H&M brand. My working scope needs me to access the JIRA to manage the campaign push in AEM. However, I have applied 2-3 times in Self-Service for accessing JIRA, and still failed to access. 

Could you help me? 

Thanks in advance.

Tim

[Trudy Claspill]

Hello @Tim Lu 

Welcome to the Atlassian community.

If you are trying to access an existing Jira instance, we cannot grant you access.

As a user community we are users of our own Jira instances. We don't have access to H&M's system. You will need to contact the administrators of that instance 

If you are not sure who to contact, here are some suggestions:

1. Is there any sort of "contact us" option on the self-service page you are accessing? If so, use that.
2. Talk to whomever told you to access the Jira instance and let them know you're having a problem.
3. Contact the technical support team for your company.

[Trudy Claspill]

Additionally you should remove your email from your post. This is a publicly accessible forum. Anybody, including bad actors, can see your email address.

[John Funk]

Hi @Tim Lu - I have removed your email from your post. As @Trudy Claspill says it is not a good place to post a personal email address. 

[Tim Lu]

Thank you John to help to hide my email address.

[John Funk]

You are very welcome.