Can you send me a copy of the Statement of Applicability please

[R]

Hi,

We are reviewing the terms and conditions for Jira cloud.

Can you please send me a copy of the ISO 27001 Statement of Applicability?

[Andy Heinzer]

Hi @R 

This is something that requires a CA support ticket for us to manage.   I created one on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3150104

Someone from our CA (customer advocate) team should be able to assist you.

Andy

[Rebekka Heilmann _viadee_]

Thanks Andy <3

[R]

Thanks Andy, new to all this so grateful for the assistance provided.

[R]

Unfortunately that didn't work very well. Again the standard answer was provided, a link to the ISO 27001 page, which does not have the Statement Of Applicability published.

I tried to reraise a request here Atlassian Support but the available help options don't make it easy to pick a relevant one for Purchasing and Licensing Requests.

Can you please advice how/where to raise a request for this?

[Andy Heinzer]

Hi @R 

Sorry that this first case did not provide the expected answer, I re-opened that case and reached out to the team that handles this. It appears that this was instead resolved in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3191262

[R]

Hi Andy,

Yes I managed to raise another case and that was responded to swiftly with the right info.

I noticed you reopened the first case and I did provide an update there that it was solved in the second case

Many thanks for your support.

[Rebekka Heilmann _viadee_]

Hi @R and welcome to the Community,

Atlassian offers most Ressources in their Trust & Compliance Resource Center: Global Category: Compliance Resource Center | Atlassian

If you need something specific or individualised, it's better to contact the official Atlassian Support: Atlassian Support

[R]

The requested document is not published there.
Please provide it via email.

Same as here:

https://community.atlassian.com/t5/Trust-Security-questions/Requesting-Statement-of-Applicability-of-ISO-27001-certificate/qaq-p/2066442

[Rebekka Heilmann _viadee_]

Note: This is the Atlassian Community. Most people here do not work for Atlassian so we do not have any more access to these ressources than you. You can detect Atlassian employees by the Lozenge "Atlassian Team".

I will escalate this issue to the Atlassian Team for you.

[R]

Thanks for clarifying.

And thanks for escalating to the Atlassian Team.