Can you send me a copy of the Statement of Applicability please

R September 12, 2024

Hi,

We are reviewing the terms and conditions for Jira cloud.

Can you please send me a copy of the ISO 27001 Statement of Applicability?

2 answers

1 vote
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 12, 2024

Hi @R 

This is something that requires a CA support ticket for us to manage.   I created one on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3150104

Someone from our CA (customer advocate) team should be able to assist you.

Andy

Rebekka Heilmann _viadee_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 12, 2024

Thanks Andy <3

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R September 12, 2024

Thanks Andy, new to all this so grateful for the assistance provided.

R October 7, 2024

Unfortunately that didn't work very well. Again the standard answer was provided, a link to the ISO 27001 page, which does not have the Statement Of Applicability published.

I tried to reraise a request here Atlassian Support but the available help options don't make it easy to pick a relevant one for Purchasing and Licensing Requests.
Screenshot 2024-10-07 113825.png

Can you please advice how/where to raise a request for this?

 

Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 10, 2024

Hi @R 

Sorry that this first case did not provide the expected answer, I re-opened that case and reached out to the team that handles this. It appears that this was instead resolved in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3191262

R October 11, 2024

Hi Andy,

Yes I managed to raise another case and that was responded to swiftly with the right info.

I noticed you reopened the first case and I did provide an update there that it was solved in the second case

Many thanks for your support.

 

1 vote
Rebekka Heilmann _viadee_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 12, 2024

Hi @R and welcome to the Community,

Atlassian offers most Ressources in their Trust & Compliance Resource Center: Global Category: Compliance Resource Center | Atlassian

If you need something specific or individualised, it's better to contact the official Atlassian Support: Atlassian Support

 

R September 12, 2024
Rebekka Heilmann _viadee_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 12, 2024

Note: This is the Atlassian Community. Most people here do not work for Atlassian so we do not have any more access to these ressources than you. You can detect Atlassian employees by the Lozenge "Atlassian Team".

I will escalate this issue to the Atlassian Team for you.

Like R likes this
R September 12, 2024

Thanks for clarifying.

And thanks for escalating to the Atlassian Team.

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