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Can we track my users in JIRA and report that on our current support system

Shalini Sapra Nov 10, 2011

We have a current support system and after rolling in JIRA we still want that system to be the entry point for all support requests because our users know that as a one stop for everything. We will take users from there to JIRA where they can open a JIRA ticket. Similarly, we want them to be able to check the status of their JIRA ticket from our current system - Ticket status, See open Tickets and Resolved tickets.

To acheive this, can we track their activity/tickets when they are in JIRA environment and then give them a dashboard in our own system? Please advise.

Thank You.

2 answers

1 accepted

1 vote
Answer accepted
Renjith Pillai Nov 13, 2011

Jira already supports per user Activity Feed. Isn't that sufficient for your usecase? It is accessible at <yourjiraurl>/secure/ViewProfile.jspa?name=<username>.

The same could be accessed via RSS at <yourjiraurl>/plugins/servlet/streams?filterUser=<username>

Shalini Sapra Nov 15, 2011

Activity Feed sounds good. Would that include - User name, date, issue description, team assigned etc. We actually want to capture what kind of issue are being in submitted in JIRA and who are the people assigned to work on these? Will Avtivity Feed give me all this information?

Thanks for your inputs.

Renjith Pillai Nov 16, 2011

Creation, comments, and assignment are part of the user feed.

Shalini Sapra Nov 16, 2011

Can you share some link for more details/demo ofActivity Feed. Thanks.

Shalini Sapra Nov 16, 2011

This seems to be what we are looking for. Might need to tweak it a bit though..

Thanks a ton!

Johnny Aug 15, 2016

can you apply a filter to this, to get activites only in requested time?

/secure/ViewProfile.jspa?name=<username>.....

 

0 votes
Dieter Nov 11, 2011

You could develop an event listener in JIRA that catches all events like isue create, issue close, assign and update a shadow record in your current support system. Of course your curren support system needs to provide a remote API (REST, Soap) that you can use to create, update and delete work items there.

Of course this is said easier than done but we have done something similar. Our leading support system get's reported issues from various sources, one of them is JIRA.

Shalini Sapra Nov 16, 2011

Thanks for your inputs. Would love to explore it further.

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