Can we show "Won't Fix" issues differently to "Fixed" issues?

I've taken over a project that has a large number of existing JIRA issues. To get our backlog into shape I'm looking to close a lot of issues we are unlikely to ever get to. I want to use the "Won't fix" resolution, however when this displays it is difficult to see that this was a "won't fix" as opposed to fixed - i.e. it appears with a strikethrough and a green tick which displayed in Confluence. Is it possible to change this so that someone can quickly identify that an issue was "won't fix" without having to view the full details of the issue?

2 answers

Hi,

 

You can add resolution column to issue navigator. Or you can create new status for Won't fix, like ("Closed and not fixed") issues and migrate Won't fix issues to that status with bulk change.

 

Andris.

Hi Matthew,

You could simply search for all issues where resolution = "Won't Fix" and execute a bulk action on those issues withing JIRA.

https://confluence.atlassian.com/display/JIRA/Modifying+Multiple+%28Bulk%29+Issues

You could also save this search as a filter and use it to display only the Won't Fix issues in a list you can use on your JIRA dashboard or on a Confluence page using the JIRA issue Macro.

Best regards,

Peter

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,006 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot