Can we directly upgrade from Jira 9.3.1 to Jira 9.12.7?

[Sammar Abbas]

Currently we have Jira 9.3.1, may we upgrade it directly to Jira 9.12.7 or first we have to upgrade to other versions like as 9.4?

[Laurie Sciutti · Accepted solution]

Hello @Sammar Abbas and welcome to the Community!  I recommend carefully reviewing the Upgrade Notes for each version 9.4.x - 9.12.x (as well as the Release Notes and Supported platforms to determine if you need to make any additional environment changes like your DB version).   Also check upgrade compatibility for any add-ons you may have installed.  There is additional guidance in your instance:  https://yourinstanceURL/plugins/servlet/troubleshooting/pre-upgrade/

[Matt Parks]

Assuming that you have done all of this, I upgraded from 8.20.26 directly to 9.12.4, so you don't need to go to an interim version.

[Sammar Abbas]

Thank you @Matt Parks , would you mind to confirm if "TechTime Core" and "ZAPI" both are compatible with 9.12.4? at my end JIRA update check showing compatibility is unknown.

[Matt Parks]

Are those marketplace plugins? I'm not familiar with them so you'd probably need to go to the marketplace listing to confirm.

Also, I didn't ask this before, but I assume that you are running Jira Data Center as opposed to Server. If you're running Server, there is a limit to what version you can upgrade to. I think it's the highest available version on Feb 15th, 2024, but I'm not sure.

[Sammar Abbas]

No, they are not marketplace plugins thats why compatibility is unknown. Yes we are running Jira Data Center.
Thanks for the support.