Can't upgrade from free to standard plan for Jira cloud

David Evans September 21, 2024

When I press the upgrade button I get an error that says "Something went wrong on our end If this keeps happening, share this information with your admin, who should contact support. ERROR: 1BSFWC9"

I wanted to upgrade ironically so that I could file a support ticket.

Anyone see this before and have a suggestion?

1 answer

1 accepted

2 votes
Answer accepted
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 21, 2024

Hello @David Evans 

Welcome to the Atlassian community!

I've flagged your post to raise it to the attention of Atlassian team members.

David Evans September 22, 2024

Thank you!

David Evans September 22, 2024

Fixed now! Your escalation probably helped get it resolved for me.

Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 23, 2024

Hi @David Evans 

I see you marked this as solved, and you seem to indicate this is fixed.  However when I'm looking at your account, I still only see a single Cloud site on free plans only. 

Is this resolved for you?  If not, could you please let me know the URL of the Atlassian Cloud site here?  I can create a support ticket on your behalf if need be.

Thanks

Andy

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