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Can't remove created App


i created an App (

And tested some Request with my REST API.

Now i want to delete the App but get the message: 

"We couldn't delete this app, as it is currently installed somewhere. Uninstall it from all applications and try again."


If i go in the Admin Overview ""

I find the App under "Connected apps". But i can't remove it there.


What do i need to do to delete the App?

3 answers

I am also experiencing the same issue with Confluence Cloud after creating an OAuth 2.0 app and successfully authenticating with it) getting a token and being able to run requests). The app is not installed on the Confluence Cloud instance, i.e., does not show up as installed there with other system or Marketplace apps. The audit log also shows a user being created which does not show up in the user list. Any ideas?

Screen Shot 2021-04-19 at 6.20.11 PM.png

Did you find the answer? I have the same issue, I'm getting "We have not been able to revoke access at this time. Retry later"

0 votes


Welcome to Atlassian Community!

Per your description, I believe you are using a Jira Server instance where you are not being able to uninstall an App. Is that correct?

In Jira Server, you can uninstall an app by simply removing its Jar file from the file system. These would be the steps:

  1. Shut down the application instance.
  2. Remove the JAR file from the app directory applicable to your host application. For example, in JIRA:
    • If you are removing a version 1 plugin, remove the JAR from your JIRA installation directory under:

    • If you are removing a version 2 plugin, remove the JAR from your JIRA home directory under:

  3. Start the application instance again.

For more details, you can check the documentation below:

Uninstalling an app by removing its JAR file 

Let us know if you have any other questions.

@Petter Gonçalves doesn't work for me, when I'm trying to revoke access of third party app I receive an error. Here is the response:

"errors": [
"message": "Service not permitted: Request failed with status code 403",
"category": "NotPermitted",
"type": "ConnectServiceError",
"path": [
"data": {
"UserGrants": null
"extensions": {
"errorNumber": 1

POST /gateway/api/directory/graphql?q=RemoveConnectedApps

 What should I do?

Did you guys find the answer ?

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