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Hello.
I have Jira-software server and then, i install TestRail plugin from atlassian market, but when i try to configure TestRail with button "Add new testrail connection", the button doesn't active. It says "All Jira projects currently have connections to TestRail". Then I go check my project -> TestRail and all i can see is message "Your TestRail integration is not yet configured...."
How can i configure connection with testrail plugin?
I tried find solutions in other sources, but doesn't find any.
@Chernov.IYu Found this and worked for me. I uninstalled the addon, deleted the rows mentioned and reinstalled the plugin and I was able to reconfigure correctly.
https://discuss.gurock.com/t/jira-add-on-unable-to-configure-a-new-testrail-connection/17516/8
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Mine's worked. Had a trouble on searching for the ids using the sqlquery:
select * from propertyentry where property_key like ‘testrail%’;
So I used:
select * from propertyentry where property_key like ‘%testrail%’;
instead.
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What were the rows? Link above doesn't work anymore
What should be deleted?
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what database needs what rows removed? The link to the gurock community no longer works, and I'm having this problem as well.
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I have this exact same issue and have been trying to trouble shoot it for months to no avail, all I can think to do is to go into each project and remove and existing links to testrail and try again since uninstalling it does nothing.
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"I uninstalled the addon, deleted the rows mentioned and reinstalled the plugin and I was able to reconfigure correctly." this one works for me in 2022 and on-premise jira. Order of action is important, just deleting rows don't work.
DataBase Explorer | Atlassian Marketplace used this one to get access to DB
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