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Can't integrate Jira with TestRail plugin

Edited

Hello.

I have Jira-software server and then, i install TestRail plugin from atlassian market, but when i try to configure TestRail with button  "Add new testrail connection", the button doesn't active. It says "All Jira projects currently have connections to TestRail". Then I go check my project -> TestRail and all i can see is message "Your TestRail integration is not yet configured...."

How can i configure connection with testrail plugin?
I tried find solutions in other sources, but doesn't find any.

 

2 answers

@Chernov.IYu Found this and worked for me. I uninstalled the addon, deleted the rows mentioned and reinstalled the plugin and I was able to reconfigure correctly.


https://discuss.gurock.com/t/jira-add-on-unable-to-configure-a-new-testrail-connection/17516/8

Diego, if this does in fact work, IOU one beer of your choice!

Mine's worked. Had a trouble on searching for the ids using the sqlquery:

select * from propertyentry where property_key like ‘testrail%’;

So I used:

select * from propertyentry where property_key like ‘%testrail%’;

instead.

I have this exact same issue and have been trying to trouble shoot it for months to no avail, all I can think to do is to go into each project and remove and existing links to testrail and try again since uninstalling it does nothing.

"I uninstalled the addon, deleted the rows mentioned and reinstalled the plugin and I was able to reconfigure correctly." this one works for me in 2022 and on-premise jira. Order of action is important, just deleting rows don't work.

 

DataBase Explorer | Atlassian Marketplace used this one to get access to DB

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