Can someone please assist me on how to format my Jira tickets.

[Bongani Thwala]

I would like to know how to change this view.

This is how my tickets are coming in and it makes it so difficult to understand what is going on here.

Example:

|{color:#333333}7{color}|{color:#333333}Nissan N{color}{color:#333333}P200 (Sipho) - HJ 51 YV GP (1 805{color}|{color:#333333}SIPHO MDLULI{color}|{color:#333333}2019-04-08{color}||
|{color:#333333}10{color}|{color:#333333}VW CADDY (Lulama) - FL 25 FW GP (2 147){color}|{color:#333333}LULAMA MQILINGWA{color}|{color:#333333}2019-04-04{color}||
|{color:#333333}14{color}|{color:#333333}Nissan NP200 (Tumi) - HL 87 FK GP (1 805){color}|{color:#333333}TUMELO MAKHUBELE{color}|{color:#333333}2019-04-11{color}||
|{color:#333333}16{color}|{color:#333333}Toyota Bakkie (Greg) - BFG 429 GP (3 500){color}|{color:#333333}GREGORY KEKANA{color}|{color:#333333}2019-04-10{color}||
|{color:#333333}19{color}|{color:#333333}Nissan NP200 (Sipho) - HJ 51 YV GP (1 805){color}|{color:#333333}SIPHO MDLULI{color}|{color:#333333}2019-04-09{color}||
|{color:#333333}21{color}|{color:#333333}Nissan NP200 (Wendy) - HJ 51 MJ GP (1 805){color}|{color:#333333}WENDY MASIZA{color}|{color:#333333}2019-04-10{color}||
|{color:#333333}26{color}|{color:#333333}Nissan NP200 (Wendy) - HJ 51 MJ GP (1 805){color}|{color:#333333}WENDY MASIZA{color}|{color:#333333}2019-04-12{color}||
|{color:#333333}40{color}|{color:#333333}Nissan NP200 (Sipho) - HJ 51 YV GP (1 805){color}|{color:#333333}SIPHO MDLULI{color}|{color:#333333}2019-04-12{color}||
|{color:#515151}42{color}|{color:#515151}Nissan NP200 (Sipho) - HJ 51 YV GP (1 805){color}|{color:#515151}SIPHO MDLULI{color}|{color:#515151}2019-04-16{color}||
|{color:#333333}68{color}|{color:#333333}Nissan NP200 (Bongani) - HM 05 FX GP (1 805){color}|{color:#333333}BONGANI MAGAGULA{color}|{color:#333333}2019-04-26{color}||
|{color:#333333}69{color}|{color:#333333}Toyota Bakkie (Greg) - BFG 429 GP (3 500){color}|{color:#333333}GREGORY KEKANA{color}|{color:#333333}2019-04-26{color}||

I struggle to read the Jira Tickets.

[Kian Stack Mumo Systems · Accepted solution]

Bongani, 

Can you please provide more context into what we are viewing? Is this data you pulled from a Jira ticket? Are these the comments, or the description? 

How are your tickets being created? Are they coming from an automated source or an email of some sort? 

Thanks, 

Kian

EDIT: CORRECT ANSWER HERE

Are you familiar with the field configurations available in the jira environment? You can use them to change the behavior of a field and how it is viewable. I would update your field configuration for this project to make the description field a "Wiki style" renderer. 

This would allow you to view them correctly. 

Before you do this, be aware that if the Field configuraiton is shared, updating it will update it for every project that uses that field configuration. 

To do this, perform the following: 

1. Open up your Service Desk project settings
2. Click on "Fields" 
3. Find "description" and make sure it is a Wiki style renderer 
4. If it isn't currently a "Wiki Style" renderer, click on "Renderers" on the right hand side an update it to be wiki style. 
   
   

When I put what you sent here into a description that is a wiki style renderer, this is what I got: 

[Bongani Thwala]

Hi Kian, thanks for your response.

The tickets are sent via email. 

The data that you are seeing is from the ticket. 

Please see the image attached

Thank you. 

[Kian Stack Mumo Systems]

Are you familiar with the field configurations available in the jira environment? You can use them to change the behavior of a field and how it is viewable. I would update your field configuration for this project to make the description field a "Wiki style" renderer. 

This would allow you to view them correctly. 

Before you do this, be aware that if the Field configuraiton is shared, updating it will update it for every project that uses that field configuration. 

To do this, perform the following: 

1. Open up your Service Desk project settings
2. Click on "Fields" 
3. Find "description" and make sure it is a Wiki style renderer 
4. If it isn't currently a "Wiki Style" renderer, click on "Renderers" on the right hand side an update it to be wiki style. 
   
   

When I put what you sent here into a description that is a wiki style renderer, this is what I got: 

[Bongani Thwala]

Hey,

I am battling as some of the projects are showing fine but this one is the only one that is giving me an issue. 

How do I just configure 1 project?

[Bongani Thwala]

You are a life saver!!!

I managed to change it. Thank you!!!

[Kian Stack Mumo Systems]

Service Desk projects by default generate their own field configuration scheme. Try navigating to the "Field configuration" section like I recommended. If it is shared, you'll see this at the top "Shared by X projects". 

In this case, my scheme is shared by 2 projects. If you don't see that, the scheme you are modifying will only affect your project.

[Kian Stack Mumo Systems]

Glad I could help, I'll move my response into the answer so other people can see it more easily. If it helped you, please accept the answer.