Can i use a single email and alias for multiple service desks?

[Alexandros Theofilou]

Hi , i have a kerio mail server which requires licenses for each email account.

Can i use a single  email account for inbound like support@mail.com and multiple aliases for each service desks like company.support@mail.com ? and some how distribute those emails to each service desk?

 Thanks

[Pedro Cora]

Alexandros,

It appears that this is not possible yet, but there is an improvement filed at https://jira.atlassian.com/browse/JSD-960. 

-- Pedro

[Softimpact]

Hi Pedro,

I configure a default email and with mail handlers (JIRA Side)  and email filters (Email Side) to distribute the corresponding email to each  service desk.

Thanks

[Jean-Michel Cazaux]

The issue is that this approach does not really create Service desk issues (the request type is missing).

[Softimpact]

Yes i know. You have to do it manually . I think is more or less a bug. You may test this addon https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin but atlassian doesnt support it.

[Jean-Michel Cazaux]

yep, it is as well an avenue we are exploring

[Вадим Тиканов]

Hello,

we're facing exactly same problem now. Could you please provide bit more details on how exactly you configure feeding several service desks from single mail box?

Thanks!