Comments in JIRA tickets are disappearing. How is this possible? Does a JIRA Administrator have the ability to delete previously entered user comments in a JIRA ticket?
It depends on the permission scheme configured for the project.
If the Edit all comments / Delete all comments permission is granted then it could be possible
I suggest removing delete permission for comments from everyone. Actions, in the issue may be based on a comment. Removing the comment may call into question why someone did something. In my opinion JIRA should be treated as a system of record and nothing deleted.
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