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Can a JIRA Administrator change or delete other users comments in a JIRA ticket?

rfeehan
rfeehan
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October 16, 2019

Comments in JIRA tickets are disappearing. How is this possible? Does a JIRA Administrator have the ability to delete previously entered user comments in a JIRA ticket?

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Joe Pitt
Joe Pitt
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October 17, 2019

I suggest removing delete permission for comments from everyone. Actions, in the issue may be based on a comment. Removing the comment may call into question why someone did something. In my opinion JIRA should be treated as a system of record and nothing deleted.

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Kurt Klinner
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October 16, 2019

@rfeehan 

 

It depends on the permission scheme configured for the project.

If the Edit all comments / Delete all comments permission is granted then it could be possible 

see also https://confluence.atlassian.com/adminjiraserver/managing-project-permissions-938847145.html

 

Cheers

Kurt

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Hana Kučerová
Hana Kučerová
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October 16, 2019

Hi,

yes, it is possible, that some users have this ability. 

Check permissions settings for your project. There are two permissions:

  • which users can delete all comments in project
  • which users can delete own comments in project
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