I have a development team and a support team.
The support team can file issues in JIRA for development to look at.
I would like to give the support team permission to edit the title / description / etc for issues they have filed, until development changes the status to confirmed.
That is: they should only be able to edit while the issue is marked as open.
We progress issues from open -> confirmed -> in progress -> resolved.
Is it possible?
I've tried to configure it but can't find a way to make the permission conditional on the issue status.
You can do that kind of thing changing your workflow properties. This link have a pretty good step-by-step on how to make it done.
Basically you will create some properties on the workflow steps that you would change permission.
If you are unfamilliar with workflows please take a look on this document.
Hope this helps!
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