Can I give users edit permission to tickets, but only when the issue is unconfirmed?

I have a development team and a support team.

The support team can file issues in JIRA for development to look at.

I would like to give the support team permission to edit the title / description / etc for issues they have filed, until development changes the status to confirmed.

That is: they should only be able to edit while the issue is marked as open.

We progress issues from open -> confirmed -> in progress -> resolved.

Is it possible?

I've tried to configure it but can't find a way to make the permission conditional on the issue status.

1 answer

1 accepted

Hey Chris

You can do that kind of thing changing your workflow properties. This link have a pretty good step-by-step on how to make it done.

Basically you will create some properties on the workflow steps that you would change permission.

If you are unfamilliar with workflows please take a look on this document.

Hope this helps!

Perfect, thank you.

Hey Chris

Great to hear that I've managed to help you on that!

If I can be of any other help please let me know it!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,162 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you