Can I Extract a Field from Task Description to Set the Assignee in Jira?

[sripal_martha]

Hi everyone,

I’m working on an automation in Jira and need some help. Is it possible to extract a specific field from the task description to automatically set the assignee for a ticket?

For instance, I have a sent_user field in the description that contains a Gmail address, and I want to use this field to automatically assign the ticket to that user.

Any tips or examples on how to set this up with automation would be greatly appreciated!

[Mohanraj Thangamuthu · Accepted solution]

Hello, Good day. You can try to update a custom field with the email address of the user from the description and then copy the value from the custom field to assignee field.

https://community.atlassian.com/t5/Jira-questions/How-to-extract-an-email-address-from-issue-description-field/qaq-p/2413258

[sripal_martha]

Hi, thanks for your message! I used the following expression in the comment section:

Hi, @{{issue.description.match("(sent_user\":\"([^\"]+)").replaceALL("@","")}} this is test automation!
The output in the comment section was: Hi, @sripal.martha this is test automation!. However, it did not tag me in the comment section. Additionally, the automation rule failed to auto-assign the issue to me.

For the assignee, I used the smart value {{issue.description.match("sent_user\":\"([^\"]+)").replaceAll("@", "")}} but it didn’t assign the issue to me either.

[sripal_martha]

@Mohanraj Thangamuthu  this is my automation rule 

[sripal_martha]

audit log says user doesnot exist or you dont have required permissions but i'm the administrator for the project!