Hello,
Either Jira Software application is not installed on your Jira Server(go to cog item -> Applications) or you do not have a Jira Service Desk license (go to user management, find your user and have a look if you have a Jira Service Desk license).
Did you check the menus that I mentioned in my answer?
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Thank you so much, yes I checked and it works now :)
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You are most welcome!
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I have installed three trial apps for one month:
1. Jira Core 8.0.0
2. JIRA Service Desk 4.0.0
3. Jira Software 8.0.0
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