Average time in status widget showing flatlined graph.

[L]

We have been directed to this page by Atlassian support regarding an issue we're facing with Average time in status report. The graph appears flatlined, showing no progress.

We have already taken the following troubleshooting steps:

1. Added both "Time in status" and "Date of first response" fields.
2. Cleared the plugin cache and performed full reindex.
3. Verified that the plugin was installed in the correct path as outlined in your documentation.
4. Upgraded the plugin from version 4.0.0 to 4.0.1

Plugin version: 4.0.1

Jira version: Datacenter- 9.12..2

[Danut M _StonikByte_]

Hi @L,

The plugin in question is made by Atlassian Labs and is unsupported...

If you want reliable charts, you could search on Atlassian Marketplace for a plugin that offers this type of chart and is supported by its vendor.

In case you want to try a plugin, our Great Gadgets app offers many useful charts, including a powerful Time in Status gadget.

Danut.

[Trudy Claspill]

Hello @L 

Which plugin specifically are you using? In the Manage Apps administration page there should be a Marketplace Link for the plugin. Can you provide that link to us? There are many apps that can provide that functionality. It will help us help you to know which specific app you're using.

[L]

Here is the link: https://marketplace.atlassian.com/apps/288/jira-charting-plugin?hosting=datacenter&tab=overview

[Trudy Claspill]

Thank you for providing that link.

I see the app is from Atlassian Labs and listed as Unsupported.

Atlassian Labs offers apps "as-is" with no commitment to resolve bugs or enhance the features. Refer to 
https://marketplace.atlassian.com/vendors/33202/atlassian-labs

Can you share with us the configuration of the gadget?

Is it referencing a project or a saved filter. What statuses are selected? What is the setting for Period, Average duration in Status unit, and Days Previously to include?

Can you share a screen image of the graph that you are seeing?