Automation "Comment issue" is not workin with another automation

Игорь Титов
Contributor
August 16, 2024

Hi!

I have an automation rule A that creates a new task in the project.

Снимок экрана 2024-08-16 в 13.15.14.png

And there is an automation rule B that creates a comment about creating a new task.

Снимок экрана 2024-08-16 в 13.14.19.png

Problem: A comment is not created if the task was created through automation A.

If I create a task manually in the project via the "Create" button, then the rule works and a comment is created.

Help, please!

3 answers

2 accepted

2 votes
Answer accepted
Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 16, 2024

Hi @Игорь Титов,

Check the rule details page of your automation rule that should add the comment. At the bottom of that page, you can enable a check box so the rule responds to actions triggered by other automation rules:

Screenshot 2024-08-16 at 13.32.16.pngMy guess is this check is currently not enabled and so your rule does not respond to other automated actions.

Hope this helps! 

1 vote
Answer accepted
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 16, 2024

Hi @Игорь Титов , you need to be sure to select the checkbox in rule B details to allow the rule to be triggered by another automation rule.

0 votes
Игорь Титов
Contributor
August 16, 2024

Thank you both!

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