Automation for JIRA to clear a field value

[Andrew Tran]

Please help to create an automation that clears a fields value using Automation for JIRA.

[Michael Spoonauer]

I found that, if you are doing an automation rule where the trigger is the changing of the value of a field, leaving date fields blank to clear them does not work.

Instead, I have to use {{clear}} trick:

Solved: How to use automation to clear date value on chang... (atlassian.com)

Thanks,
Mike

[Johnny Hermann]

Hi Mike,  What "{{clear}} trick"?  The given link provides no details.

I need to clear custom date fields "Target start" and "Target end" (created by Advanced Roadmaps), which are not visible in the field dropdown, hence must use the Additional Fields section.

[Johnny Hermann]

Actually, after some trial and error, this appears to work:

{
    "fields": {
        "Target start": null
    }
}

[Kelly Lillis]

This just really helped me! Thank you! I used it to automatically remove a flag when changing the status from blocked to any other status. 

{
    "fields": {
        "Flagged": null
    }
}

[Lily Tucker-Ha]

Thank you @Michael Spoonauer for the {{clear}} tip. 

I used it on a custom field and it worked:

[Michael Peal]

Thanks for sharing. This solved an issue I had removing the Due Date values.

[Eric Bergeron]

Thank you @Lily Tucker-Ha who's solution was particularly quick and simple. 

[Johan Soetens _Dumblefy_]

Hi Andrew,

I don't know your full use case but note that there are out-of-the-box Jira workflow post functions that can clear a field.

https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html#Advancedworkflowconfiguration-postfunctions

[Chris Fontana]

Hey Andrew, 

Thanks for reaching us. I'm from Automation for Jira team :)

It seems that you're trying to clean the custom field Baseline end date, right?

So, can you try to remove the additional field configuration?  

Then, you'll need to keep this field empty, and with this configuration, your field will be empty.

Can you give a try and let me know how it goes?

Have a nice day!

Cheers, 

Chris

[Martin H_ Sluka]

Hi Chris,

I stumbled upon this issue, because I have the same use case:

Unfortunately, the solution you suggest does not work for me:

But the field is of course available for this issue; the issue got selected only because it has this field set.

Any ideas on how to solve this?

Kind regards
Martin

[Martin H_ Sluka]

Turns out: The problem in my case was that the Actor did not have "Edit issue" permission. :)

Now that I've given it this permission, I can confirm that your suggestion works.

Regards
Martin

[Konrad McClure SW]

Is it possible to do this for the Resolution Field? I'm trying to clear it when reopening an issue but all of the suggestions I can find don't appear to work:

[Andrew Tran]

[Andrew Tran]

This is currently what i have but it does not work.

[Ajinkya Paradkar]

Hi @Chris Fontana  , 

I am facing a strange issue with the automation rule.

When I use the automation for only one custom field , it works all fine.(PFA)

But when I use it for multiple custom fields it fails.

Any idea what could be missing here.

Thanks,
Ajinkya