We created a number field named "Amount" within the form for Contract Review. We aim to automate the process such that if the amount entered exceeds 1,000, the ticket will transition to the pending approval status automatically. I setup the automation as below: However, despite setting up the automation, it didn't function as intended. Regardless of the number entered in the "Amount" field, it consistently displayed "did not match the condition". Can anyone help me troubleshoot and resolve this issue? Thank you.

Sounds like you ran around the house 3 times to get in the back door. But glad it is working for you!

I addressed the issue by taking the following steps: (1) Back to the Request Type setting page and included the Amount field in the Customer request firm section. Upon saving the changes, the linked Jira field set in the attached form was automatically removed. (2) Subsequently, proceeded to edit the attached form once more. reintroducing the linked Jira field and saving the changes. Interestingly, upon doing so, the Amount field disappeared from the Customer request form section in the Request Type setting page. Although I'm uncertain of the underlying rationale, these adjustments resolved my problem, and the automation now runs effectively.

I suggest you log out the value for the Amount field right after the Condition to see if there is a value in it or not, because it doesn't look like there is based on the audit log. And can you share a screenshot of the issue with the value in the field before it gets transitioned?

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Automation did not run numeric comparison

Carol Su

We created a number field named "Amount" within the form for Contract Review. We aim to automate the process such that if the amount entered exceeds 1,000, the ticket will transition to the pending approval status automatically.

I setup the automation as below:

WeChat Screenshot_20240411145152.jpg

However, despite setting up the automation, it didn't function as intended. Regardless of the number entered in the "Amount" field, it consistently displayed "did not match the condition".

Can anyone help me troubleshoot and resolve this issue? Thank you.