Automation Rule to update custom user field with person making the change

[Angie Affolter]

I want the automation rule to update a custom user picker field with the user/initiator when they transition the issue.

I saw this on another post and I tried it and it runs to success and says it updated the issue but the field (Current Status Updated By) did not actually update.

{ "fields": { "Current Status Updated By": { "id": "{{initiator.accountId}}" } } }

Yes, the field is on the screen

The automation is also updating a custom date field with Now and that's working okay.

We're on release 9.17.3

Is my code wrong?  HELP!  and thank you!

[Bill Sheboy]

Hi @Angie Affolter 

To set a single-select user picker field, you may use the "name" or "id" value: https://confluence.atlassian.com/automation/advanced-field-editing-using-json-993924663.html#AdvancedfieldeditingusingJSON-Single-userpickercustomfield

Also please note smart values are name, spacing, and case-sensitive.  When an incorrect one is used, that may fail with no errors.  I recommend using this how-to article to confirm the smart value for your field, or perhaps to use the custom field ID value instead: https://confluence.atlassian.com/automation/find-the-smart-value-for-a-field-993924665.html

Kind regards,
Bill

[Humashankar VJ]

Hi @Angie Affolter 

Try using the accountID instead of id in your JSON

{

  "fields": {

    "Current Status Updated By": {

      "accountId": "{{initiator.accountId}}"

    }

  }

}

If the issue persists, try updating the field manually to ensure there are no permission issues or other restrictions, consider using a post function instead of an automation rule, as this has worked for some users with similar issues

To learn more - Solved: Jira Automation: change custom field to the curren...

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

[Angie Affolter]

Thanks for the suggestion.  I did try it and got:

Edit issue

Error while rendering additional fields.

Failed to get value for "fields": { "Current Status Updated By": { "accountId": "{{initiator.accountId

[Purnendu Chavan]

Hello Angie,

I created a test automation rule in my Jira Datacenter.

This rule will update the custom user picker field automatically when the issue is transitioned.

This rule is working fine for me.

[Angie Affolter]

YES!  That worked!  Thank you!!