Hello friends, how are you?
I would like to know if it is possible to create an automation in Jira to alert a group of people or a single person that the ticket is 40 minutes without activities.
Is there any automation like that?
You can use the sla threshold breached trigger where you set the x min before it is breached.
You can find the details here: https://blog.codebarrel.io/better-management-of-slas-in-jira-service-desk-73eae92fb538
@Fabian Lim Hello friend. Thank you very much for your feedback. I sorry for the delay in responding, New Year parties make us crazy.
In my case it wouldn't be the sla overflow alert. This I have set up. I really need to alert the team to do a fallow up every XX time while the ticket is open.
For customized emails, follow this post: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Jira-Automation-Video-Tutorial-on-how-to-send-customized-emails/ba-p/1861508
There is a scheduled rule that can be sent once a day.
Here is the Automation docs around triggers including scheduled rule - jira-automation-triggers . There is a ton of good docs out there to explore. Running rules every 30m would be an option here. Use a condition to see if the issue was updated within your 40m window.
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