Automatically Update a Custom Field

[Taryn Lachter]

I am trying to use automations to update a custom field we have called "Stakeholder" which would assign a user within our company. 

I'd like it to be based on the ticket's creator - our system automatically assigns the reporter as the creator if it's an internal ticket - but I have tried both smart values below and neither work:

{{creator.displayName}}

{{issue.reporter.displayName}}

[Trudy Claspill · Accepted solution]

Hello @Taryn Lachter 

Is Stakeholder a user picker/People field?

If so then you can Copy the value from another user field (i.e. Creator) into it.

Click the ... button next to the data entry space for the field, and select COPY.

Click on the text that display in the entry field.

Click on the Field to copy value from and select Creator

[Taryn Lachter]

WOOOO this did it THANK YOU

[Trudy Claspill]

Glad I could help.

Please consider clicking on the Accept Answer button to mark your Question as Solved. This helps others searching for answers find the posts with validated solutions.

[Jim Knepley - ReleaseTEAM]

Hi @Taryn Lachter 

What is the type of the Stakeholder custom field? If it's a "user" type, you'll want to use the {{creator.accountId}} smart value.

The "user" type represents "users identified by Atlassian account IDs." I think that choice was made because of GDPR considerations.

ref: https://developer.atlassian.com/platform/forge/manifest-reference/modules/jira-custom-field-type/