AutoTransitionListener from Tool Kit not working

Test 1 (which DOES work):

Created a test project using the Jira default workflow. Created a ticket, closed it, replied to the notification through email & it was reopened. Created the listener as follows:

  • Action ID 3
  • Action that triggered the IssueUpdated event Commented
  • Event ID 6
  • Project Key KT
  • Status 6

Then there's the actual project with custom workflow with listener that DOESN'T work. 61 is the reopen transition in the workflow. Status 4 is closed. There are no validators and the only condition on the transition is jira-users, which I am a member of. It's a new, not yet used project, so the only permission set is for the developers role and I am in that role.

I cannot get the closed ticket to reopen when I send an email, if I comment directly in Jira, if I fill in all the other options in the listener with false. I even tried changing the action & status IDs in the listener to the defaults, just to see.

  • Action ID 61
  • Action that triggered the IssueUpdated event Commented
  • Event ID 6
  • Project Key COD
  • Status 4

Finally, I copied the Jira default workflow and changed it around to better fit what I needed, but keeping the IDs at the defaults. Now this listener DOES work.

  • Action ID 3
  • Action that triggered the IssueUpdated event Commented
  • Event ID 6
  • Project Key COD
  • Status 6

So I'm feeling like the autotransition doesn't work unless the IDs are kept at the defaults in the workflow. Annoying, but generally do-able. We are on Jira 5.2.4.

Any comments about this?

1 answer

0 vote
Yew Teck En Atlassian Team Dec 29, 2013

Strange, did you have multiple custom workflows bind with different issue types as it need the specified transition id from the workflow used? You also need to ensure the transition ID/ Action ID belongs to the Closed status to ensure the ID can be located by the listener when in Closed status.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

69 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you