Auto-select a value in a custom field based on other custom fields' values

[Nur Fatin]

Hello, 

I have a team-managed project and I have five custom fields which are all dropdown. Each field will have values for the user to select. For example the custom dropdown fields and values are as of follows:

1. How long is your travel time?

• 30 minutes
• 1 hour
• 2 hours

2. Do you travel by bus?

• Yes
• No

3. Do you travel by train?

• Yes
• No

4. Which Tier?

• Tier 1
• Tier 2
• Tier 3
  
  

Based on the examples above, is it possible to set up an automation rule whereby the last custom field (4. Which Tier?) will auto-select the values (Tier 1, Tier, 2, Tier 3) based of the custom dropdown fields' values selected?

For example, I want 4. Which Tier field to auto-select Tier 1 as its value when the user selected these values for previous fields and so on:

1. How long is your travel time? 30 minutes

2. Do you travel by bus? Yes

3. Do you travel by train? Yes 

4. Which Tier? Tier 1 (to auto-select based on 1-3 values selected)

1. How long is your travel time? 1 hour

2. Do you travel by bus? Yes

3. Do you travel by train? Yes 

4. Which Tier? Tier 2 (to auto-select based on 1-3 values selected)

1. How long is your travel time? 2 hours

2. Do you travel by bus? Yes

3. Do you travel by train? Yes 

4. Which Tier? Tier 3 (to auto-select based on 1-3 values selected)

If it is possible, I appreciate a step-by-step guide on how to set up this automation rule.

Thank you.

[Andrei Cuzuioc _ScriptRunner_]

Hi! This is possible with ScriptRunner's Behaviours feature. Here's a similar example explained in a demo video. This feature is not yet supported on JSM.

[Mohanraj Thangamuthu]

Hello, Good day. Looks like your requirement is specific to the feature request : https://jira.atlassian.com/browse/JSDCLOUD-3457

[Nur Fatin]

Hello Mohanraj, thank you. May I check if there is another way to do this?

[Mohanraj Thangamuthu]

Hello, thanks for the update. One option is to use automation like : https://community.atlassian.com/t5/Jira-Service-Management/How-to-set-a-field-value-based-on-other-custom-field-value/qaq-p/1773343

Or you can explore addons like Scriptrunner to achieve this requirement. Thanks