Approver/Decline option in the approval email.

[Hima Bindu]

In Jira Data Centre we have configured automation rule for approve and decline options to receive and mail for outlook.

When we are receiving a mail approve and decline options need to select the option it has to reflect to service desk portal

But throwing an error Incorrect request type or oops you have found a dead link.

Need assistance for this

[John Funk]

Hi Hima - Welcome to the Atlassian Community!

Can you share a screenshot of the error/problem? Does the issue have a value for the Request Type field?

[Hima Bindu]

Hi John

This is the error message we are facing when we click on approve URL

[John Funk]

So, it looks like there is problem between the Request Type and maybe the Issue Type for Emailed responses?