Anyone know the smart value for the new "Team" field?

[Ismail Sanni]

Hi Guys,

I'm trying to create an automation to send emails to the users in the new "Team" field, but the field isn't showing up, and I can't seem to get a smart value for it.

Any contribution would be much appreciated.

Thanks

[Bill Sheboy]

Hi @Ismail Sanni 

Automation rules do not support all fields.  Worse still, there are multiple things in Jira called "Team".

Smart values are name, spacing, and case-sensitive.  And often the smart value does not match the displayed field name on the issue views.  The how-to article below helps to identify the correct smart value (and custom field id) for any supported fields for automation rules.

The essential steps are:

• identify an issue which has your field(s)
• call a REST API function with a browser to search for your issue:

https://<yourinstanceurl>/rest/api/2/issue/<issuekey>?expand=names

• search on the page for your field, such as with CTRL-F
  • if you find the field, you will also find the smart value, custom field id, and structure / attributes it has
  • if you do not find the field, it is not supported by automation rules

https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

Kind regards,
Bill

[Ismail Sanni]

Thanks for your reply @Bill Sheboy I got the smartvalue but i couldn't send an email to it. The email automation keeps giving me error.

[Bill Sheboy]

Please post an image of your complete automation rule, the details of the send email action, and of the audit log details showing the rule execution.  Those will provide context to help explain this symptom.  Thanks!

[Aaron Pavez _ServiceRocket_]

Hi @Ismail Sanni 

Try what the user mentioned here:

https://community.atlassian.com/t5/Jira-Software-questions/Smart-value-of-Team-name-for-an-issue/qaq-p/1911773

In my instance, the field value is 10001. 

you can get the ID by going to the gear icon -> issues -> custom field -> search for TEAM -> 3 dots on the right -> view field information -> check the URL.

Regards

Aaron

[Ismail Sanni]

Hi Aaron,

Thanks for your reply, I tried it, I can't seem to send an email to the team.

Thanks

[Aaron Pavez _ServiceRocket_]

Hi @Ismail Sanni 

Can you send us screenshots of the automation please? 

Regards

[acam]

it looks like it is {{issue.team}}, I tried and it worked. 

[Steve Holland]

@acam that works but it just shows you the numerical value of the team ID, not the display name.  this is what will print the display name of the team {{issue.team.Name}}

[Kenyon Barnette]

hi @Bill Sheboy and @Aaron Pavez _ServiceRocket_ . I think that I am trying to do the same thing that @Ismail Sanni is looking to do. In the To field I would love to present the email address of all members of a specific Team so it is dynamic as the team members change. Is there a way to get the email address of team members in a list by creating a smart value variable?

[Aaron Pavez _ServiceRocket_]

Hi @Kenyon Barnette 

You cant use the TEAM field to send an email. The Send email action only supports the user field, groups and Initiator, pending approvers and all customers.

There is a good workaround here, but cant be done with the TEAMs field(posted by @Bill Sheboy )

https://community.atlassian.com/t5/Jira-Content-Archive-questions/Need-to-create-Automation-to-email-a-specific-group-of-users/qaq-p/2409120

Regards

Aaron