Administrator user does not have full administrator permissions after import from OnDemand

We setup JIRA and imported our data from our OnDemand instance. Now when I log in as administrator, I am not seeing all of the administrator functions (e.g. install plugins, license details). Under Global Permissions, the administrators group has the JIRA Administrators permission. I've tried logging in with several members of that group but I still do not see the administrator functions.

2 answers

1 accepted

I was reading the permissions page wrong. My admin user had JIRA Administrator permissions not JIRA System Administrator permissions. Atlassian support pointed me to this page to figure out which user(s) have System Administrator permissions:

Don't forget to mark the answer as correct in order to help other users.

Hi, could you check if the Global Permission 'Jira System Administrator' is assigned to that group and check if the user that was an Administrator is in fact in the group that has the 'Jira System Administrator' permission assigned?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

94 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you